Pricing, Returns, Refunds and Exchanges Policy

How To Return An Item

 

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. The item must have all labels/tickets attached. Please supply the original invoice as proof of purchase.

Faulty items can be replaced with the same item originally purchased (subject to stock availability), or with a full refund or exchange for another item. All refunds will be provided via the original method of payment.

Please email fishing@daiwafishing.com.au to request a refund and we will assign you a tracking number.

Mail your returned item to:

Daiwa Australia
PO Box 7379
Warringah Mall
NSW 2100

Return Exceptions

 

Some items can not be returned if they are opened. These include DVD’s and fishing line, unless the reason for the return is manufacturer defect. Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange.

 

Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

 

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Payment Policy

 

Accepted Methods of Payment:
• Credit Card (Visa, Master Card)
• PayPal

 

Credit Card Charges

 

Your credit card or PayPayl account will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card or PayPal account will be refunded.