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Warranty

Register Your Daiwa Product – Click Here 
Daiwa Reel Warranty Form – Click Here
Daiwa None-Reel Warranty Form (inc rods, line, lures, merchandise, etc) – Click Here

 

Daiwa Warranty Guidelines 

This guide is designed to be an aid for Daiwa retailers and consumers to help clarify issues, concerns, and FAQs around the warranty of Daiwa Australia products.

Warranties can only be approved by Daiwa Australia or authorised Daiwa Australia Service Representative. Please use this guide to assess what is a warranty claim. If you are still in doubt after reading this guideline, please contact the Service Department of Daiwa Australia or original place of purchase.

To complete warranty registration for your purchase please fill in the Daiwa Product Warranty Registration Form. Once submitted, your product details will be filed for any future warranty claims.

Please ensure a clear photo of your proof of purchase is uploaded which displays the invoice/receipt number, Daiwa retailer store name, address and contact details, date of purchase and Daiwa product purchased.

Warranty Coverage

Reel Warranty

All Daiwa reels are covered by a one-year warranty (from date of purchase for the original owner). 

A five-year warranty applies to the below.

  • 20 Saltiga Spin.
  • Saltiga BJ Spin.
  • Saltiga BJ Overhead.
  • Saltiga LD
  • Saltiga SD
  • Exist
  • Certate LT range.
  • Certate SW range.
  • 16 Catalina.
  • Luvias Airity.
  • 20 Luvias.
  • 17 Morethan.
  • Steez CT.
  • Steez SV.
  • Steez A.
  • Steez A HLC.
  • Morethan PE TW.
  • TD Luna

Daiwa Australia warrants the covered products to be free of all manufacturing defects. Within the warranty period, Daiwa Australia will repair or replace, free of charge; any part proving defective. All warranty repairs and service must be performed by a Daiwa Australia Service Technician or authorised Daiwa Australia Service Representative.

Please ensure you complete all required information in the [link to: online warranty registration form]. If you have any questions about the warranty on your reel, please contact us on the details below. 

Electric Reel Warranty

Warranty on Daiwa Electric reels covers your purchase for 1 year, 100 hours or 100km of line wound, whichever comes first, from the date of purchase for the original owner.

Rod Warranty

Warranty on Daiwa rods covers your purchase for 1 year from the date of purchase for the original owner.

 

Warranty Exclusions 

Reel Warranty does not apply to the following:

  • Daiwa products that are purchased from non-approved Daiwa stockists.
  • Daiwa products that are purchased from overseas.
  • Damage or malfunctions caused by the owner’s negligence, lack of maintenance, accident or abuse. Examples include:
    • Corrosion due to saltwater intrusion or neglect of maintenance or general care.
    • Internal or external damage due to neglect, i.e., dropping or treading on a reel, internal or external damage due to a reel that has been disassembled and/or reassembled incorrectly.
  • Normal wear and tear. Examples such as worn or noisy ball bearings, drag issues i.e., worn, sticking etc. are classified under ‘normal wear and tear’.
  • Daiwa products that have been subjected to unauthorized alterations or modifications.

Daiwa products that have been serviced/modified by non-authorized Daiwa Australia Service technicians. Many screws holding Daiwa reels and their components together are assembled using locking agents and should never be unscrewed or undone. If they are, damage or failure will only be a matter of time. Mainly drive gears and main shaft assemblies are examples of this.

Rod Warranty does not apply to the following: 

  • Daiwa rods that are purchased from non-approved Daiwa stockists.
  • Daiwa rods that are purchased from overseas.
  • Damage caused by the owner’s negligence, lack of maintenance, accident, or abuse.
  • Breakage due to rod being used with line heavier than the line recommendations indicated for the rod.
  • Breakage due to rod being used with cast weight heavier than the cast weight recommended for the rod.
  • Normal wear and tear.
  • Rods that have been subjected to unauthorized alterations or modifications.
  • Daiwa Products that have been modified by non-authorized Daiwa Australia Service technicians. 

Claiming Warranty

Warranties can only be approved by Daiwa Australia or a Daiwa Australia Representative. To request warranty please supply proof of purchase and a description of the problem you are experiencing, along with name, address and contact phone number. This information can be supplied to your nearest Daiwa dealer, original place of purchase or directly to Daiwa’s Service Centre.

To make a warranty claim on your rod please take it to your local Daiwa retailer or original place of purchase to have it assessed by a Daiwa Australia Representative.

 

Daiwa Service and Warranty Address

Postal address

 Daiwa Australia

 Attn. Service Dept

 PO Box 7379

 Warringah Mall NSW 2100 

 

Delivery Address

 Daiwa Australia

 Attn. Service Dept

 Unit G 134 – 140 Old Pittwater Rd

 Brookvale NSW 2100

 

Contacts

 Daiwa Australia Service Dept

 Ph. (02) 8644 8600

 Fax. (02) 8644 8666

 Email: service@daiwaaustralia.com.au

 

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